IT support for dental offices and medical clinics in Miami
Dental office IT support across Miami-Dade, Hialeah and Broward. We keep your computers, network and patient data safe, and we handle the calls with your practice software vendor, so your staff can stay with patients.
We sign a Business Associate Agreement
We may come in contact with patient information while we support your office. We sign a HIPAA Business Associate Agreement (BAA) with you, and protect that information the same way you do.
- Encrypted backups of practice files
- Multi-factor sign-in for staff email and remote access
- Access removed the day someone leaves
- Security updates and antivirus on every computer
We work with your vendor, not around them
Your dental or medical software is supported by the company that makes it. We are the IT team in the middle: we keep the computers, server and network ready for it, and when something goes wrong we call the vendor, give them access, and stay on it until it's fixed.
You make one call to us. We handle the rest.
Everything else your office runs on
Front desk & exam rooms
Computers, printers, scanners and Wi-Fi that work when the first patient walks in.
Phones & cameras
Business phone systems and security cameras, installed and supported by the same team.
Email & Microsoft 365
Secure email and shared files, with users added and removed for you.
Everything your practice needs, in one monthly plan
Help desk for your whole team
Front desk and clinical staff can call, email or open a ticket. Business hours Monday–Friday, 8am–5pm; email and tickets open 24 hours.
On-site visits
Across Miami-Dade and Broward, including Hialeah, when something can’t be fixed remotely.
Your practice software kept running
We keep the computers, server and network ready for it, and handle the calls with your software vendor.
Patient data protected
Antivirus, security updates, encrypted backups, and multi-factor sign-in for email and remote access.
Backups checked, not just made
Practice files backed up off-site and test-restored, so you know they come back.
Staff changes handled
Accounts created the day someone starts, and removed the day they leave.
What HIPAA asks of your office, and what we do
HIPAA asks every practice to protect patient information on its computers, email and backups. Here is what that means day to day.
- A Business Associate Agreement (BAA): any IT company that may see patient information must sign one with you. We do.
- A risk analysis: look at where patient data lives and what could go wrong, then fix the gaps. We help you do it and write it down.
- Safeguards: unique logins, automatic screen locks, encryption, backups, and access removed when staff leave.
- If patient data is exposed, patients must be told within 60 days. If 500 or more people are affected, HHS and the media must be told too.
A stricter Security Rule is on the way
In January 2025 HHS proposed a stricter HIPAA Security Rule: multi-factor sign-in, encryption and a written list of your systems, all required. It isn’t final yet; the current target is 2027. Our setup already covers most of it, so you won’t be caught off guard.
This is a plain summary, not legal advice. Your compliance officer or attorney has the final word for your practice.
- Multi-factor sign-in for staff
- Encrypted backups
- A written list of your computers and devices
- Yearly security check-up
IT for medical and dental offices: what practices ask us
Will you sign a Business Associate Agreement?
Yes, before we start any work.
Do you work with our dental or medical software?
Yes. We don’t replace your software company’s support; we’re the IT team in the middle. We keep the computers ready for it and call the vendor for you.
Is our email safe for patient information?
It can be. Microsoft 365, set up correctly and covered by Microsoft’s BAA, can be used with patient information. We set it up with multi-factor sign-in, and encrypted email when you send patient details outside the office.
What if ransomware hits our office?
That’s why we test-restore backups. We disconnect the affected computers, restore from a clean backup, and help you with the HIPAA steps that follow.
What happens to patient data on old computers?
When you need it, we wipe the drive before a computer leaves your office, so the data can’t be recovered, and give you a written record.
How much does it cost?
Three ways: On-Demand has no monthly fee ($100 an hour remote, $125 an hour on site). Proactive Managed IT is $40 per computer per month. Fully Managed IT is $120 per computer per month, with the labor included. See the Managed IT plans, or ask for a free estimate.
What areas do you serve?
All of Miami-Dade and Broward, including Hialeah, Hialeah Gardens, Miami Lakes, Doral, Miami Springs, Medley, Opa-locka, Miami Gardens, Palm Springs North and Country Club and the cities around them. We come to your office for on-site work, and remote help reaches you anywhere.
Want us to look at your office?
We visit, check your computers, network and security, and give you a written recommendation.