Articles

How do I access cPanel or Plesk from my account?

Go to Services > My Services, click the hosting plan you want, and use the control panel login...
How can I upgrade or downgrade my hosting plan?

Open the service under Services > My Services and use the Upgrade/Downgrade option on that...
Why is my service suspended?

The overwhelming majority of suspensions are for an unpaid invoice. Check Billing > My...
Creating and managing email accounts on your hosting plan

If your email is hosted on the same plan as your website, the control panel is where mailboxes...
Moving a live website to new hosting without downtime

Most migration outages are self-inflicted and follow the same pattern: the DNS is changed before...
SSL certificates and forcing HTTPS: what to check when the padlock is missing

A certificate that is installed is not the same as a site that is secure in a browser's eyes....
Disk usage, bandwidth and inodes: reading the numbers on your hosting plan

Three limits appear on most hosting plans and they behave completely differently. Confusing them...
Diagnosing a slow website before you open a ticket

"The site is slow" can mean a dozen different things. Ten minutes of narrowing down usually...