The dashboard is the page you land on after logging in, and it is designed to answer one question: is anything waiting on me? It surfaces unpaid invoices, services approaching their renewal date, and support tickets awaiting your reply. If the dashboard is clear, nothing needs your attention.
For a fuller picture, use these four
- Services — every active product with its status, next due date and recurring amount. Click any service for its full record, including login details and the upgrade options available for it.
- Domains — domains registered or managed through us, with expiry dates, lock status, nameservers and privacy settings. Domains registered elsewhere will not appear here, even if the site they point to is hosted with us.
- Billing — every invoice ever issued, paid and unpaid, plus payment methods and any account credit. This is the authoritative financial record, and it is a better source than your bank statement because one payment can cover several invoices.
- Support — open and closed tickets. Closed ones stay readable permanently, which makes the ticket history a useful record of what was changed on your systems and when.
Two views people miss
Email History, under your name in the top right, lists every message the system has sent your account with timestamps. Check it before concluding a renewal notice was never sent — if it is listed but never arrived, the problem is mail delivery rather than billing, and that is a different fix.
Contacts, in the same menu, shows who else receives notifications and what each of them receives. Worth reviewing occasionally; it is common to find a former colleague still listed.
What the portal will not show you
Ad hoc project work, hardware supplied, and anything agreed by email or in a meeting does not appear as a product in Services. If you want a consolidated view of everything on your account including that work, ask us for it rather than inferring it from the portal.
The guided tour article walks through every section in order if you would like more detail.
