Go to Billing > My Invoices. Every invoice ever issued on your account is listed there with its number, date, total and status, paid and unpaid alike. Opening one gives a printable view and a download.
Paid invoices are your receipts
There is no separate receipt document. A paid invoice shows the payment date and method, which is what your bookkeeper needs. Download the paid invoice and that is the receipt.
Getting a year out at once
Filter the list by status and date range, then work down it. If your accountant would rather have one consolidated statement than a folder of files, ask us — that we can produce.
Reading what is on them
Each line is one service for one billing period, and the description states the period explicitly. Read that date range before the number: an invoice dated this month very often covers next month, which explains most apparent duplicates. Proration, applied credit and tax account for nearly all the rest. The article on reading an invoice covers each of these.
Why your bank statement will not match
A single card charge can settle several invoices at once. The transaction history in the Billing section shows what each payment was applied to. Use that as your source of truth rather than the statement.
Invoice status, briefly
- Unpaid — issued and awaiting payment.
- Payment Pending — initiated but not cleared. Bank transfers sit here.
- Paid — settled in full.
- Cancelled — voided, nothing due. Kept visible so the numbering stays intact.
- Refunded — paid and returned.
Getting your accountant their own access
Add them as a contact with billing notifications enabled rather than sharing your password. They receive invoices directly, and their access can be removed when they leave without disturbing anything else.
Records after cancellation
Cancelling a service does not delete its invoice history. As long as the account exists, the records stay available. If you are closing the account entirely, download what you need first and tell us.
Always quote the invoice number in any billing ticket. It is the only unambiguous way to refer to one.
