Articles

How do I open a support ticket?

Go to Support > Open Ticket, choose the department, write your message and submit. You will...
Where can I see my past tickets?

Go to Support > Tickets. Every ticket you have opened is listed, open and closed, with its...
What’s the response time for support?

It depends on the ticket and on the agreement that covers your account. Rather than quote a...
How to write a support ticket that gets solved on the first reply

The difference between a problem resolved in one exchange and one that takes four is almost...
Ticket statuses and priorities: what each one actually means

The status on a ticket tells you who the ball is with. Misreading it is the reason people wait...
Sending us logs, screenshots and credentials safely

Good evidence shortens a ticket dramatically. Sent carelessly, it also creates a security problem...
What to gather before reporting an outage

When something is down, the instinct is to report it immediately with as little detail as...
Making sure our replies actually reach you

A support ticket is only as fast as the notification that tells you it was answered. If our...