Yes. Under your name in the top right, go to Contacts, add the person, and choose which notifications they receive and what access they have.
Do this instead of sharing your login
A shared password means you cannot tell who did what, you cannot remove one person's access without disrupting everyone, and the credential outlives whoever leaves. Individual contacts fix all three.
Decide what each person actually needs
Notifications and login access are separate settings. A contact can receive invoices by email without ever logging in — which is often exactly right for an external bookkeeper.
The usual split worth copying:
- Billing contact — invoices, payment reminders, payment failures. Ideally the person who can actually authorise a payment.
- Technical contact — service notices, maintenance, ticket correspondence.
- Domain contact — renewal and expiry notices, which are the ones with the least forgiving deadlines.
Giving one overloaded person every notification is how notices get skimmed. Splitting them is the point of the feature.
Add a second contact even if you work alone
If exactly one person receives billing and technical notices, that account has a single point of failure: a holiday, a full mailbox or a resignation stops everything. Use a role address such as billing@yourcompany.com where you can — role addresses survive staff changes.
And make sure at least one contact is on a different domain from the one this account controls. If the domain lapses, a mailbox on it stops working, and the warnings were sent there.
Contacts have their own tickets
A ticket belongs to the person who opened it. Your colleague's tickets are not in your list unless permissions allow it. Worth knowing before concluding a ticket has vanished.
When someone leaves
Remove them here, replace them as the recovery address anywhere they were listed, rotate any shared credential they had, and check whether a two-factor method is registered to their device or number. That last one gets missed and causes a lockout eighteen months later. The article on keeping recovery details current has the full checklist.
