A recurring question, and a fair one: the account tells you what you are billed, but the specifics of each service live in a few different places. Here is where to look.
What the service is and what it costs
Services in the client area lists every active product with its recurring amount and next due date. Click through to a service for its full record.
What is included in it
The product description shown on the service page and on the original order is the definitive statement of what that product includes. If it is ambiguous, or if what you need is not clearly listed, ask before assuming. It is much cheaper to confirm a detail in a ticket than to discover a gap during an incident.
When it renews and for how long
The Next Due Date on the service is the date the next invoice covers from, and the Billing Cycle tells you the length of the term. Invoices are generated in advance of that date, not on it, which is why an invoice can arrive weeks before the service period it pays for.
What you have actually paid historically
The Billing section holds every invoice ever issued on the account, paid and unpaid, with dates and payment methods. This is the authoritative record. Bank statements are not, because a single payment may cover several invoices.
Which domain belongs to which service
Hosting services show an associated domain. Note that this is a label on the hosting record, not proof that the domain points at that hosting. A domain can be registered with us, hosted with us, and still be pointed somewhere else entirely by its DNS. The Domains section shows nameservers; that is what determines where traffic actually goes.
Things the portal will not tell you
Work performed under an ad hoc or project arrangement, hardware supplied, and anything agreed by email or in a meeting will not appear as a product in the Services list. If you want a consolidated view of everything on your account including that work, ask us for it in a ticket rather than inferring it from the portal.
If the numbers do not match your expectation
Before disputing anything, read the article on how to read an invoice. Proration, mid-cycle changes and applied credit account for most apparent discrepancies. If it still looks wrong after that, open a billing ticket and quote the invoice number — that is the fastest way to a clear answer.
