Articles

Where can I find my invoices?

Go to Billing > My Invoices. Every invoice ever issued on your account is listed there with...
What payment methods are accepted?

We accept major credit and debit cards, PayPal, and bank transfers. The options available to you...
How do I set up auto-pay?

When you pay an invoice by card, tick the option to store the payment method. Future invoices are...
How to read your invoice: line items, proration, tax and credit

Invoices are generated automatically from the services on your account. Almost every "this looks...
Billing cycles explained, and what happens when you change one

The billing cycle is the length of the period each invoice covers. It affects more than the...
Updating your payment method and avoiding a failed renewal

The most common cause of an unexpected service interruption is not a technical fault. It is a...
Account credit: where it comes from and how it is used

Credit is money held on your account rather than against a specific invoice. It behaves...
Getting invoices and receipts out of the portal for your accountant

Everything your bookkeeper needs is in the client area and does not require a ticket. This is...