Go to Services > My Services, click the hosting plan you want, and use the control panel login button in the shortcuts on that page. It signs you in directly — you do not need to enter the panel password separately.
Which panel you have
The button on your service page names the panel your plan actually uses. If you manage more than one plan, do not assume they are all the same; check each service page rather than bookmarking one panel address and reusing it.
What to do in the panel, and what to ask us
The panel is the right place for day-to-day work you should not need us for:
- Creating and managing mailboxes, aliases and forwarders
- Uploading files and managing the web root
- Creating databases and database users
- Issuing or renewing an SSL certificate
- Reading disk usage, bandwidth and traffic statistics
- Taking a backup you keep your own copy of
Ask us before doing any of these:
- Changing DNS records or nameservers, unless you are confident which one you need — this is where most self-inflicted outages start
- Deleting a mailbox, database or directory you did not create
- Anything that involves the account's primary domain
- Server-level configuration, or anything the panel warns you about
If the login button does not work
Check the service status first. A Suspended service usually blocks panel access as well, and the cause is normally an unpaid invoice rather than a fault. A Pending service has not finished provisioning yet.
If the service is Active and the button still fails, try a private browsing window — a stale session cookie from a previous panel login is the usual culprit. If it still fails, open a ticket and tell us which service and what the error said.
Do not share the panel login
If several people need access, create separate panel users where the panel supports it, or use your password manager's sharing feature. A shared login means you cannot remove one person's access without disrupting everyone, and you cannot tell who did what.
