The overwhelming majority of suspensions are for an unpaid invoice. Check Billing > My Invoices first — if something is outstanding, settling it is what restores the service.
Why it happened even though you thought it was paid
The usual sequence is not that someone ignored a bill. It is that automatic payment failed and the notices were not seen. Common causes, in order:
- The stored card expired. It worked last year; it does not now.
- Billing address mismatch. The address held with the card is checked on every charge, not only when it was added, so moving offices can break a card that had worked for years.
- A bank fraud hold. Recurring technology charges are a common trigger.
- The notices went to a mailbox nobody reads — or into a junk folder or an administrator quarantine.
Check Email History under your name in the top right. It lists every message the system sent, with timestamps. If the reminders are listed but never reached you, the problem is mail delivery and it will happen again unless it is fixed.
How to restore it
Log in, update the payment method if it was the cause, then pay the outstanding invoice manually from the Billing section rather than waiting for the next automatic retry. Restoration follows the payment; it is not instant in every case, but it does not require a ticket in most.
Other reasons a service can be suspended
Less common, but they exist: exceeding a plan resource limit, a security issue such as a compromised site sending spam, or a policy matter. In those cases the suspension notice explains the reason. If it does, read it rather than assuming it is billing — paying an invoice will not clear a suspension that was not about money.
Preventing it
Three things, all of which take minutes: keep a valid payment method stored, put a calendar reminder a month before the card's expiry date, and make sure a billing contact who is not the technical contact receives payment notices. The article on updating your payment method covers this in full.
If your service is suspended and you cannot find an unpaid invoice, open a ticket — something else is going on and we would rather look at it than have you guess.
