We accept major credit and debit cards, PayPal, and bank transfers. The options available to you are shown at checkout and on any invoice payment page — if something is not listed there, it is not available on your account.
Which to choose
Card is the only method that can be stored for automatic payment, so it is the one that prevents a renewal being missed. If uninterrupted service matters, this is the sensible default.
PayPal suits organisations that prefer not to store card details with vendors.
Bank transfer works for larger invoices and for organisations with a purchase-order process, but it is manual and it is slow. The invoice sits in Payment Pending until the funds clear and are matched, which is not instant. If your service renews on a fixed date, start the transfer well before the due date rather than on it.
A note for organisations with approval processes
If every payment needs sign-off, the person who signs off should be a billing contact on the account so they receive the invoice directly rather than waiting for it to be forwarded. Alternatively, pre-fund the account: paying a lump sum onto it as credit means invoices settle automatically as they are generated, with no transaction each time. See the article on account credit.
Why a card gets declined
In order of frequency: it expired, the billing address stored with it no longer matches what the bank holds, the bank placed a fraud hold on a recurring technology charge, a corporate card control blocked it, or there were insufficient funds at that moment. The article on updating your payment method covers each and how to get ahead of them.
Security
Enter payment details only in the client area, reached by typing our address into your browser yourself. We will never phone or email asking you to read out card details, and we will never send a link that collects them. Any message doing so is not from us — see the article on recognising phishing.
If you need a payment method that is not listed, ask us before assuming it is unavailable.
