Articles

How do I log in to my client area?

Go to /clientarea on our website, or use the Login link in the top right of any page. Enter the...
Where can I view an overview of my account?

The dashboard is the page you land on after logging in, and it is designed to answer one...
Can I update my contact details?

Yes. Under your name in the top right, choose Edit Account Details. You can change your name,...
A guided tour of your client area: what every section does

Most of what you will ever need from us is in one place. This is a plain walk through each...
Your first week: a setup checklist for new accounts

The days right after a service is provisioned are when small omissions turn into problems months...
Understanding the emails we send, and which ones need action

Your account generates several kinds of automated email. They look similar in a busy inbox, which...
Cannot log in to the client area? Work through these five causes

Login problems almost always come down to one of five things. Work down this list in order; it is...
Where to find the details of what you are paying for

A recurring question, and a fair one: the account tells you what you are billed, but the...