How can we help right now?
Clients can open a ticket or start a remote session. Anyone can call. Most answers are also below.
Open a ticket
Describe the problem and we'll reply by email. Tickets go straight to our help desk.
Open a ticketRemote session
Click the button and a small support app downloads. Open it, read us the 9-digit code, and we connect. Works on Windows and Mac.
Answers to what clients ask most
Pick a topic. Can't find it? Open a ticket or call, and a real person will answer.
How do I get support?
Call 786-401-2211, email us, or open a ticket from the client area. Tickets go straight to our help desk, so nothing gets lost in an inbox.
What are your support hours?
Monday to Friday, 8am to 6pm. After-hours, overnight and holiday work is available at the rates listed in your agreement.
Can you fix things remotely, or do you come on-site?
Most issues are fixed remotely in minutes. When something needs hands on hardware, we come to your office anywhere in Miami-Dade and Broward.
How do I start a remote session?
On computers we manage, we connect through Splashtop, which is built into our support system, so there is nothing to download. If your computer isn't managed by us yet, call us and we'll help you connect.
What's the difference between your three plans?
On-Demand: no monthly fee, you pay by the hour. Proactive: we monitor and maintain everything, and labor is billed at a reduced rate. Fully Managed: monitoring, maintenance and labor in one monthly fee.
Is there a long-term contract?
No. Plans are month to month.
What does "per workstation" mean?
Each computer or laptop your team uses counts as one workstation. Servers and network equipment are added separately.
How do I pay my invoice?
From the client area, or from the link in the invoice email. You can save a card for automatic payments.
Our Wi-Fi is slow or drops. Can you help?
Yes. We check where the access points are, what's interfering, and whether your internet line is the real bottleneck. Then we give you a written fix.
Can you set up a backup internet line?
Yes. A second line, like 5G or a second provider, can take over automatically if the main one fails.
Do you manage firewalls?
Yes. We install, configure and keep business firewalls updated, and we can set up secure remote access (VPN) for your team.
Can I keep my current phone number?
In most cases, yes. We move (port) your existing numbers to the new system.
Can calls ring on my cell phone too?
Yes. With a VoIP system, calls can ring on your desk phone, your cell phone and your computer at the same time.
Do you do cabling for new offices or moves?
Yes. We plan, run and label network cabling, and set up the network rack, so moving or growing is simple later.
Can I watch my cameras from my phone?
Yes. The camera systems we install can be viewed live and played back from a phone app.
How are our files backed up?
Important files are backed up to the cloud automatically. On our Fully Managed plan, cloud backup includes 1 TB per server and 120 GB per workstation.
What happens if we get hacked or hit by ransomware?
Call us right away and disconnect the affected computer from the network. We contain the problem, restore from backup and help you understand what happened.
We're a tax or accounting office. Can you help with the IRS security plan?
Yes. We help tax professionals write their written information security plan (WISP) and put the required safeguards in place.
Rated 5.0 on Google
“Super recomendado, llevo años trabajando con Alejandro y siempre está disponible, hace muy bien su trabajo, es muy profesional.”
“Very professional and productive. Always goes the extra mile and makes it all worth it!”
“Excellent service! Alejandro is very professional, friendly, and attentive from beginning to end. Everything was done on time and the quality of the work exceeded my expectations.”
“They are extremely reliable and always respond incredibly quickly whenever an issue comes up. What I appreciate most is that Mr. Barreras doesn’t just fix the problem and disappear. He keeps track of ongoing issues, follows up, and gives us updates along the way.”
“Barreras IT brinda un excelente servicio, con gran profesionalidad y siempre, por muy difícil que esté la situación, encuentra la solución a los problemas.”
“Mr. Barreras designed the most reliable and optimal solution for our system. Customer service is excellent and responsive.”